Terms & Conditions

Last updated: 29 July 2026

1. About these terms

These terms and conditions (“Terms”) govern your access to and use of the Frame Foundry platform, website and related services (the “Service”), operated by Frame Foundry, a joint venture between TwoTen Studio Ltd and Rare Projects Ltd, both companies registered in England and Wales (together “we”, “us”, “our”). By creating an account, purchasing a subscription or otherwise using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation.

2. The Service

Frame Foundry is a modular membership platform and CRM that helps organisations manage members, events, payments, communications and reporting. We may update, improve or change the features of the Service from time to time, provided that no change materially reduces the core functionality you have paid for during a subscription term.

3. Accounts

You must provide accurate, complete information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorised use of your account.

4. Subscriptions, fees and payment

Paid plans are billed monthly in advance at the rates published on our pricing page, exclusive of VAT unless stated otherwise. Payment is collected by our payment providers. If a payment fails we may suspend the Service after giving you notice and a reasonable opportunity to update your payment details.

Free trials do not require a payment card. At the end of a trial your account will not be charged unless you choose a paid plan.

One-off services, such as website integration, custom branding and deployment, are quoted separately and payable as agreed in the applicable order.

5. Cancellation and refunds

You may cancel your subscription at any time from your account settings or by emailing [email protected]. Cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.

6. Your content and data

You retain all rights to the content and data you and your members upload to the Service (“Customer Data”). You grant us a limited licence to host, process and display Customer Data solely to provide the Service. We process personal data contained in Customer Data as a processor acting on your instructions, as described in our Privacy Policy. You are responsible for ensuring you have the necessary rights and lawful bases to upload Customer Data.

7. Acceptable use

You must not use the Service to: (a) break the law or infringe the rights of others; (b) send spam or unsolicited communications in breach of applicable marketing law; (c) upload malicious code or attempt to gain unauthorised access to the Service or its infrastructure; (d) resell or provide the Service to third parties except as intended for your members; or (e) interfere with the proper operation of the Service.

8. Intellectual property

We and our licensors own all intellectual property rights in the Service, including its software, design and branding. We grant you a non-exclusive, non-transferable licence to use the Service for your internal business purposes for the duration of your subscription. Nothing in these Terms transfers ownership of our intellectual property to you, or of your Customer Data to us.

9. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted availability. Planned maintenance will be scheduled outside peak hours where reasonably possible. Support is available by email at [email protected] during UK business hours.

10. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential losses, loss of profits, revenue, goodwill or data, and our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid to us in that period.

11. Termination

We may suspend or terminate your access to the Service if you materially breach these Terms and, where the breach is remediable, fail to remedy it within 14 days of notice. On termination, we will make Customer Data available for export for 30 days, after which it will be deleted in accordance with our retention practices.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will give you at least 30 days’ notice by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. General

These Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the remainder continues in effect. These Terms, together with any order and our Privacy Policy, form the entire agreement between us regarding the Service.

14. Contact

Questions about these Terms: [email protected].